Our Business  

In my past 22 years of service at the dealerships all over California. I used to have clients come up to me and started questioning of why the service writer told them that their car need such and such works, and they just have their car service recently, or that they just paid for transmission service and now they are advised to have the transm. service again. I was speechless, but I advised clients  politely to see the person who previously assisted  them and hopefully they will find a satisfactory solution with manager. As you and I know service writer or advisor is there to make the sale, he or She  does not have to know about car but SALE, therefore you'll be sold with a " YES" potentially and likely to pay for more than what your car really needs.

I also heard many times from Clients that some independent shops over charged for this or that repair, why is that ? this is due to a lack of specialized knowledge, not up to date with how current vehicles systems operated, not equiped with factory level diagnostic testers, resources to carry out test plans and remedy as per factory guided procedures. Therefore, misdiagnose of the problems are very common - un-necessary replacement of expensive parts were performed.

  So, check their reviews on line or talk to people who have their vehicles serviced there before taking your car in for repair.

This is the reason why Glendora Mercedes and BMW Services Inc. has been established. It is a dealership alternative for BMW, Mercedes, and Mini Cooper for Clients who concern about fix right the first time in, fix what needed, and certainly at reasonable price.   

At  Gledora Mercedes and BMW Services, our Service Writer is the Master Certified 

Technician IS not a Sale Man. His job is to address Client's concerns and advise  repair only after completion of vehicle inspeciton, extended test results were performed  per failure codes stored by vehicle's on board computer system which can only be retrieved accurately by advanced diagnostic machines. No hidden fee ! every thing we do is very straight forward. Even in complex problems we will advise an elimination process approach with clear view of what would the next steps be after this procedure done and what the worse case be after all these steps performed.